Refund policy

RETURNS POLICY

We recommend that you check your purchase for contents, visible defects and transport damage as soon as it is delivered. If you have any complaints, please inform us via email. Our managers will assist you with faulty goods: we will either repair them or provide replacements.
You can return purchases from aumi.jewelry within 14 days of receiving them. Please note that we do not compensate for the shipping cost in cases where the return is not due to a quality complaint or our fault.
You cannot return products with engraving or made to order.
If your jewelry breaks due to a production error, you have the right to claim compensation within 2 years from the date of purchase, provided that you have valid proof of purchase. Please note that we reserve the right to decline unreasonable repair requests, returns, and exchanges. If you have any questions regarding repairs, please contact our support team and we will do our best to assist you.
How to return products by courier

• Contact us by email hello@aumi.jewelry and describe the situation. We will inform you what the next steps will be.
• Please make sure that the products have no signs of wear. If they do, we reserve the right to refuse a return or exchange.
• Pack the products in the original packaging and transport box, and hand them over to the courier. Ensure that the packaging is adequate. If the products arrive broken, you will lose the right to return them.